Q: I placed my order weeks ago and have not received it yet. My class starts in a few days. What if it doesn’t come to my house in time?
A: You’re in luck! We do not ship student orders to their homes. Your order will be shipped to your according class campus. You will be able to pick it up and try everything on then.
Q: Is there a store where I can come in and try everything on?
A: Yes! We have a store located at 90 Main Street Carver, MA 02330.
Q: I am having a lot of trouble placing my order online. Is there any other way I can place an order?
A: Yes! You have two other options. You can either call the store during business hours and place your order over the phone, or come into our Carver store.
Q. I read online student orders are shipped to their class campus, but my order won’t process when I use the campus address. What should I do?
A: Your order won’t process because the billing and shipping zip code don’t match, but don’t panic. Just list your home address in the shipping area. I have a list of each student and their according class so your order will still be sent to your class campus.
Q: I’m interested in purchasing a bundle for my class, but there is nowhere to list my sizes. Where should I put them?
A: In the description of each bundle it asks customers to please list the appropriate sizes in the notes section at checkout.
Q: What do I need for class?
A: Each class has a different set of required items. You can find each program we offer and the appropriate required items list until the “Required Items” tab.
Q: I received my order on the first night of class, but one of my items don’t fit. Can I exchange it for a different size?
A: Of course! As long as the item is still in new condition you may exchange anything up until your last day of class. In the packing slip of your order there is a Vantage Point Exchange Request slip. Fill it out with the appropriate information, and give it and the item being sent back to your instructor. Once I receive the exchange the new item will be shipped back. If you need to exchange something after the first day it becomes the student’s responsibility to return and exchange the item. You can either ship it to the Carver store, or bring it in.
Q: Why am I getting charged shipping when my order is getting shipped to the class campus?
A: The website doesn’t know you are a student enrolled in one of our classes. You must enter the student discount code for free shipping, provided by your enrollment specialist, to not get charged. Don’t have an admissions specialist? Call me and I will provide it to you!
Q: I already own a couple of the items on the required items list for my course. Do I need to buy another through the school store?
A: If you already own any of the items on the list you do not have to purchase another through us. The only thing you have to purchase through our website is the National EMS Institute Student Polo shirt.
Q: How do the polos run? Pants? Boots?
A: The polos and boots are both in men’s sizes, but they tend to run pretty true to size. As for the pants, we offer them in both men’s and women’s sizes. The men’s run true to size and have waist adjusters, however the women’s sizes tend to run a size small.
Q: I can’t find what I’m looking for on the website. What do I do?
A: Call the student store and I would be more than happy to walk you through your order. I can be reached at (800)-497-6732 x21.